Bugs, crashes, and how-to questions
Anything about the behaviour of an app. support@midnightapps.dev
Email is the fastest way to reach us
Support is handled directly by the studio. Write to us and a person reads it — there is no ticket portal to register for, no queue number, and no chatbot in the way.
We read every message and aim to reply within a few business days. If your message needs us to reproduce a bug on a specific device, it may take a little longer — we will tell you if that happens rather than leaving you waiting.
What to include in your message
The more of this you can tell us up front, the more likely it is that our first reply actually solves the problem instead of asking questions.
- Which app, and which version. The version number is usually shown on the app's settings or "about" screen.
- Your device and operating system version. For example "iPhone 15, iOS 26.1" or "Pixel 8, Android 16".
- What you expected to happen, and what happened instead. One or two plain sentences is plenty.
- The steps that lead to it. If you can make the problem happen again on purpose, tell us how — that is the single most useful thing in any bug report.
- A screenshot or screen recording, if the problem is visual and the image does not contain anything private.
Where to write about what
Purchases, subscriptions, and refunds
Purchases made inside an iOS or Android app are processed by Apple or Google, not by us, and refunds are issued by the store through your Apple or Google account — we have no ability to charge or refund your card.
If a purchase did not unlock what it should have, that part we can fix: write to support@midnightapps.dev.
Your data — access, correction, deletion
To ask what an app holds about you, to correct it, or to have it deleted, write to support@midnightapps.dev and say which app you mean.
Requests about this website are handled at legal@midnightapps.dev. See the privacy policy.
Security reports
If you believe you have found a security or privacy vulnerability in one of our applications or in this website, please tell us privately at legal@midnightapps.dev before disclosing it publicly, and give us a reasonable chance to fix it.
We will confirm receipt and keep you posted on the fix.
Legal notices
Terms, licensing, intellectual property, and formal notices: legal@midnightapps.dev. See the terms of use.
Business, press, and platform matters
Developer program and platform questions, business enquiries, and press: developer@midnightapps.dev.
Support for specific apps
In development — not yet released
MyPeptide — The GLP-1 & Peptide Companion
MyPeptide is still in development and is not yet available for download, so there is no released version to support. Questions about the app are welcome in the meantime at support@midnightapps.dev.
When MyPeptide is released it will ship with its own privacy policy, terms, and medical disclaimer, and this page will link to them.
Medical emergencies
Do not use this website, this support address, or any Midnight Apps application for a medical emergency. Call your local emergency number — 911 in the United States — or go to the nearest emergency department. In the United States you can also reach Poison Control at 1-800-222-1222 for a suspected medication overdose or exposure.
Our applications are organizational and educational tools. They do not provide medical advice, diagnosis, or treatment, and they are not a substitute for a conversation with your clinician.
Please do not email sensitive information. Ordinary email is not secure. Leave out medical records, government identification numbers, passwords, and payment card details — we will never ask for them, and we do not need them to help you.